Rated 5 out of 5 stars based on 64 customer reviews.
AI Review Summary
Customers consistently praise the exceptional service provided by the team at Riley James, highlighting their professionalism and friendliness. Many reviews commend the high-quality workmanship and attention to detail in both kitchen and bathroom installations. The team's flexibility in accommodating changes and providing valuable suggestions is also frequently mentioned. Overall, customers express a high level of satisfaction and recommend Riley James for home improvement projects.
What customers love:
excellent customer service • professional and friendly team • high-quality workmanship • attention to detail • flexibility and willingness to accommodate changes
We had our kitchen completely refitted by Riley James some 3 1/2 years ago now, and it has been superb. But in addition to that, Justin and his Team’s aftercare, customer service and help & advice on other matters since has been second to none. I would definitely turn to Riley James again in the future. Highly recommended.
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Stephen M.14/09/2026
From start to finish very professional, great communications, nothing was too much for the team. Very clean, tidy and considerate. What an amazing finish, we're so proud and happy with our new kitchen.
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Kelly H.09/07/2026
We were very happy with the service provided from start to finish. Riley James worked hard to meet our vision for our family bathroom and were very patient considering we had a newborn baby. The materials and quality of the installation were both of a very high standard and any on-site issues were handled effectively and efficiently.
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Martin D.14/06/2026
Having experienced the journey from design to installation with our bathroom, we had no hesitation in engaging with Justin and his team when it came to renovating our Kitchen.Justin makes the design process an enjoyable experience by skillfully manipulating the design visualization software on a large screen. With his installation experience we were guided through the process to come up with our ideal and practical layout. Aided by Vicki we were able to make our selection of colour and style.Justin's involvement didn't just stop there. He kept an eye on the installation and came back on completion to check our kitchen met our needs and was installed to his standards. He personally rectified a couple of minor snags.As with the bathroom, we found Riley James provides an excellent service. Justin's oversight of the process all the way to the end is to be commended.
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Mike J.11/06/2026
Having seen a kitchen designed and fitted by Justin and his team in a beautiful Airbnb we stayed at in the Cotswolds, I chose them to work with on my own kitchen renovation and redesign despite the fact that I'm based down in Surrey. Justin's attention to detail in working through my - rather complex and detail-oriented - brief was second to none. He was so patient with me exploring various options and ensuring we could meet both the functional and aesthetic criteria for my new kitchen. We really wanted to make this the heart of our home and have definitely succeeded. It truly is now my 'happy place'. It wasn't the most straight forward process being based a couple of hours away and having several issues with the builders ( - totally unrelated to Justin and his team), but the customer service and support from Riley James was of an excellent standard and Justin even came down to finish the job personally when things went a little awry with my local fitter. I would definitely recommend them both in terms of their professionalism, attention to detail and desire to create wonderful spaces for their clients. Thanks so much to Justin, Vicki and the team.
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Ruth B.10/02/2026
Justin and the team were excellent, a very professional and friendly service and nothing was too much trouble. I would absolutely recommend anyone to them.
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