We wanted to update part of our kitchen, and required a base unit that wasn't a standard size. Vicki at Riley James ensured that we received the correct units and components on time for the installers.
The progress updates from the initial enquiry to delivery day, either by email or phone call, assured us that we were treated as valuable customers.
We will be asking Riley James for their expert help when we decide to update the rest of our kitchen.
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John S.
07/02/2024
Our kitchen worktops were 24 years old and showing great signs of wear and so we approached Riley James about replacing them. We were delighted when they said that would be no problem and assisted us in selecting a suitable replacement. The completed job was superb and their fitter Shaun was efficient and carried out a really first class job. We then decided to replace the flooring as well and this has just been carried out to the same high standard. We are so pleased to have discovered such a professional company as Riley James - and local too!
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Robert B.
04/12/2023
Really great customer service from Vicki, right through from our initial visit to ordering and installation, and the worktop looks fantastic.
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Rex K.
23/11/2023
Really helpful company, service is amazing. Really go the extra yard to ensure you're happy. Great service,product recommendations and price, can't fault them in any way.
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Kate E.
15/11/2023
Huge thanks to Justin for designing and supplying our new kitchen. I can’t say it was all plane sailing at installation stage as we did have a number of huge challenges and delays with our installation. However, the IMPORTANT bit is how Justin and his team (including the follow up from Vicki) responded, putting things right, providing alternative installers and additional materials ensuring the final outcome was first class. So often its about trust and confidence and we have that in Justin. Thank you.
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Ron C.
29/09/2023
The brief was to replace a tired 30 year-old kitchen with new units, worktop, sink, tap, appliances and wall surface. Matt, the designer I worked with, was very easy and pleasant to communicate with; responding promptly with good ideas, alternatives and solutions. Never pushy, always considerate. He was also very patient. We met face to face a number of times and nothing was too much trouble. Their kitchen installer (Joe Brown) was meticulous and tidy and very able. Easy to communicate with as well. The finished look is simple and elegant using a limited colour palette of pale grey and light aquamarine and a marble-look work surface. I am pleased with the CDA 13-function oven and Hotpoint dishwasher. The CDA gas hob reflects the inexpensive cost and I may well replace it with something a bit more heavy duty in due course. The composite sink is a great shape - quite deep - but is not what I would call easy to clean but it scrubs up well. with a bit of effort! One or two items were not quite right but Riley James replaced them immediately and with no quibbles and at no extra cost. What could have been a stressful experience was actually pleasant and fun. A great team. So, thank you everyone at Riley James.
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